Cancellation
- UPI Transactions cannot be canceled after initiating the transaction. If the User has entered the wrong number/VPA ID, then the Company is not a liable party in the transaction.
- All UPI transactions are real-time and if there is any delay at the end of the transaction then the User can check with the support team of Truxport at [email protected] after 30 mins cool period.
Debit/Credit Card
- If the User has any issues related to transactions linked with a Debit/Credit card, then the User must report the company to us Via mail at [email protected]
- The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.
- All refunds will be processed by following the validation of the transaction on case to case basis in the given legal framework.
- The escalation matrix remains the same for the Refunds/Cancellation for all the transactions.
- The Company allows the Users to export the PDF from their account which the User can share with its customer as a statement/reminder for collections.
- For any complaints regarding the usage of this website please reach out to [email protected]
